I want to return my order how do I request this?
We're sorry to hear it didn't work out and you're wanting to return.
Our returns process is pretty easy but there's just a few reminders when requesting a return:
- Only our weighted blankets have a 100 night trial and we suggest that you give your Sumo at least 30 nights to see if it's for you. It can take your body these many days to adjust having a weight over it while you sleep.
- All other items have a 14 day returns period, this means things like eye pillows and covers must be in an unused condition and repackaged prior to the return - they will be inspected once they've arrived at our warehouse before we process the refund.
- The return must be requested by the person who placed the original order with us. This is because we require the email address and order number.
- If you've ordered your Sumo items from any of our retailers you will need to contact them directly to request a return.
If you tick all the points above - great! We would kindly ask you to complete the form found by clicking the image below:
Please complete the form individually for each order number so we can correctly manage your request.